If you haven’t seen it yet, check out the new Matchstic.com website. Remarkable in every sense of the word. If the goal is customer engagement, then here is someone doing it well.
Let me throw this out there. For a branding company, the majority of your business is project based. Most clients are one time clients, due to the fact that you typically aren’t rebranding everyday. (unless you are doing something very wrong) So to keep a dialogue going with clients, to keep a relationship going, and even more to keep your customers (or friends as they would call them) engaged, is a huge challenge for a firm like this. In my opinion, not many people do it better than these guys.
I must admit I am biased, but I will say that there a few days where I don’t mention something that I learned while I was at the stic. I am therefore very appreciative of the guys that took a chance on me, and have connected me to every employer that I have had since. (all former clients, and now friends)