grocery stores

right next to my house is a grocery store, brunos. i go there often, for groceries or just the place to pick up that late night milk and cookies.

when i do go in just before closing, 12:00, i am always made to feel like i am not welcome. in fact with 30 minutes before midnight i have been told MANY times that i have”10 minutes” to get what i need.

i didn’t give it much thought until i remembered the time that i was staying with a friend in nashville and i got sick at 5:00 in the morning. i needed some medicine so i got in my car and went looking for a store that was open.

i drove past a winn dixie that was not open yet but as i walked up tot the door the manager saw me, and opened the store a full hour early. (he went out of his way and broke the rules for a $10 box of claritin.

that is customer service.