I’ll will keep this one short, since it is about the very exciting brake industry… but wanted to give a big tip of the hat to Big 10 Tires for great customer service.

Showing up at 10AM yesterday, I was told that I would be in and out of the shop in an hour and plenty of time to meet people for lunch. After having to more than just replace the pads, I was clearly going to miss lunch. The parts that they had to get delivered from across town, were the wrong ones. So the driver had to go back, and get the rotors for a honda accord…

During this process, the manager came up to me, and apologized, and handed me a voucher for a free oil change to help make up for it! Obviously the oil change doesn’t get me to lunch on time, but it restored my faith in Big 10.

Good job.